To use Luxstella’s services, it is necessary to carefully read and agree to the following guidelines. By applying for an account, it is assumed that the customer has agreed to these guidelines.

Luxstella Terms of Service

Anyone who is 18 years of age or older, agrees to comply with these guidelines, and agrees to the Terms of Service and Privacy Policy can use Luxstella’s services.

Rules for Account Opening

At Luxstella, simply filling out the account opening form and providing the necessary information completes the account opening process, and an account number will be issued. Required documents for account opening must be submitted before any withdrawal can be processed. Valid identification documents must be submitted within their expiration period, and address verification documents must be issued within the last 3 months. Account opening cannot be conducted by a third party and must be done by the account holder in person.

Rules for Deposits

Luxstella does not accept deposits from third parties. Deposits can only be made from an account in the same name as the trading account. If a deposit is made from an account with a different name, it will be immediately returned. If a trade has already been executed at the time of detection, only the deposited amount will be returned, and any profits will be invalidated. If a loss has been realized, the refund will be the remaining balance after deducting the loss. Deposits must be made from an account with the same name as the trading account.

Additionally, Luxstella only accepts deposits into the trading account through specified methods. After logging into the My Page, please select the desired deposit method. Then, confirm the necessary steps and details and proceed with the deposit process.

Rules for Withdrawals

Luxstella does not accept withdrawal requests from third parties or requests to transfer funds to accounts with different names. To make a withdrawal, the withdrawal request must be made to the same name as the trading account. Withdrawals from Luxstella’s trading accounts are only accepted through the designated withdrawal methods. After logging into the My Page, please select the desired withdrawal method. Withdrawal requests can only be made by the account holder who completed the account opening process.

Rules for Execution

Regarding agreements, it is generally more difficult to execute agreements as the order volume (trade volume) increases. This tendency applies not only to Luxstella but also to other companies that employ the NDD model. While Luxstella strives to provide the best possible execution environment, the liquidity providers’ tolerance for execution will be the goal within their acceptable range.

Rules for Scalping

There are no specific restrictions imposed by Luxstella regarding scalping. However, if a client’s trading activities are determined to affect the execution capacity of our servers, trading may be temporarily suspended. Depending on the situation, necessary measures may be taken in accordance with the terms of service. We kindly request that you refrain from engaging in trades that excessively burden the system.

Rules for Limit Orders and Stop Loss Orders

During times of significant market volatility, such as when economic indicators are released, Luxstella may widen the deviation range from the current market price for limit orders and stop loss orders if it is deemed to have an impact on the liquidity providers’ ability to execute the orders.

Rules for Zero-Cut

In the event of losses resulting in a negative account balance, Luxstella operates on a zero-cut guarantee system, which aims to offset the losses with bonus funds within approximately 60 minutes. Margin calls will not occur in such cases. If the zero-cut is applied to an account with bonus funds, the balance adjustment will deduct the amount of the negative balance from the bonus funds. For those who have not received a bonus, the account balance will be reset to zero within approximately 60 minutes.

Account Deletion and Closure Application

For account closure at Luxstella, please use the contact form and provide the email address registered under the account holder’s name. After reviewing the application, we will proceed with the account closure within 3 business days. Luxstella does not issue any written confirmation regarding account closure. In the event that a third-party application is required for any reason, documentation that demonstrates the relationship with the registered account holder must be submitted.

Transaction Reports

For documents required for tax reporting purposes and others, please obtain them directly from the trading platform. Additionally, once an account closure or suspension is implemented by Luxstella, it will no longer be possible to log in, and it will not be possible to retrieve any transaction history. Please ensure that you obtain any necessary data before an account closure or suspension occurs. Please note that such data cannot be obtained from our company.

Other Prohibited Activities

Customers must not engage in the following prohibited activities. If any prohibited activities are discovered, Luxstella reserves the right to suspend usage or terminate the account unconditionally. In some cases, legal actions may be pursued. The determination of prohibited activities shall be made by Luxstella, and no explanations or justifications need to be provided to the customer.

• Using the account by anyone other than the account holder
• Using a single account by multiple individuals
• Registering with fictitious identities
• Registering individuals under the age of 18
• Registering members associated with anti-social forces, law violators, or individuals prohibited by Luxstella
• Providing false or incomplete information in the registration process
• Engaging in illegal or suspicious activities
• Engaging in trades deemed inappropriate by Luxstella
• Engaging in malicious trades aimed at exploiting vulnerabilities in the provided services or systems
• Intentionally or unintentionally interfering with Luxstella’s business operations
• Infringing on Luxstella’s or third parties’ copyrights or other rights
• Defaming or damaging the reputation of Luxstella or third parties, causing disadvantages
• Infringing on intellectual property rights, personality rights, or other rights protected by laws, or violating relevant regulations
• Violating the privacy of third parties
• Engaging in activities associated with anti-social behavior, law violations, or activities prohibited by Luxstella

Notes on Trading and Disclaimers

Luxstella does not directly engage in customer trading activities. Foreign exchange margin trading provided by Luxstella carries a high level of risk and may not be suitable for all investors. Leverage can create a significant exposure to risk and losses. Before deciding to start foreign exchange margin trading, please carefully consider your investment objectives, investment experience, and risk tolerance. Foreign exchange margin trading can result in partial or total loss of the initial investment. Therefore, we strongly recommend trading with risk capital only and not investing funds that you cannot afford to lose. Please ensure that you understand the risks associated with foreign exchange margin trading before trading. If you have any doubts, please seek advice from a third-party financial professional or tax advisor.

Guidelines and Revision Rights

Luxstella reserves the right to change the contents of these guidelines if deemed necessary. When making significant changes to the guidelines, Luxstella will provide prior notice to the users.

Applicable Law and Jurisdiction

The Terms of Service, Guidelines, Privacy Policy, and the relationship between the customer and Luxstella shall be interpreted based on the laws of the country where Luxstella operates. The laws of the customer’s country of residence shall not apply. In the event of a dispute between the customer and Luxstella, both parties will first seek to resolve it through discussions. If resolution is still difficult, both parties agree to use the courts of the country where Luxstella operates.